Why PayPal is better than Moneybookers


Before few days I had a small problem with both Moneybookers and PayPal. Here I will try to explain how PayPal promptly assisted me in solving my problem and Moneybookers did not. Although moneybookers seem to have tiny bit better commission fees, all these advantages are abolished at the moment when you hit some unexpected situation.
As I said, few days ago I had almost similar problem with both moneybookers and PayPal. A friend of mine wanted to send me money and he asked me whether to do it over moneybookers or PayPal. I had accounts on both. Although I always use PayPal, I never used moneybookers before – simply because the places which accept paypal are more than moneybookers. This time I checked the fees at the both and those at moneybookers seemed to be better – particularly the exchange rate between Euro and USD. I verified whether I can withdraw the money from Spain using moneybookers. I noticed that I have registered the account 5-6 years ago when I lived in Turkey – this meant that I could not withdraw the money immediately after the transaction. I had to first change my address from Turkey to Spain. I quickly checked whether I can do that from the web but it looked like that I had to pass over a procedure that might last for few days – namely to send a copy of an utility bill to moneybooker’s customer service and  wait until they change it. Because of it, I chose again to accept the payment on PayPal. However, in the mean time I started a procedure to change my address at moneybookers.
I sent the customer service utility bill which I have downloaded from the Movistar’s client portal – the same invoice that they sent me to my post but I don’t keep because I know that I always have the electronic copy. On the utility bill was written my address – to serve as an address verification. Moneybookers replied me that I am logging in to their website from different country than Spain and asked me to explain this. The explanation was simple. I logged in to moneybookers web site several times from my work. At work, all the traffic is intentionally rerouted through a proxy which exists from another country – this looks like that I log in from another country. Moneybookers answer was a template answer that they need an utility bill to verify my address. This was the email which actually made me angry – they already had a copy of my passport and the most recent utility bill which I had. I did send for second time the same utility bill plus a copy of my residence card in Spain. Moneybookers explicitly asked for an utility bill not older than 3 months – the utility bill I sent was from the last month (not older than 3 months) and the residence card did not have issue date.
This time moneybooker’s answer was ridicules. It was telling that they cannot accept the utility bill which I sent because it was PDF format and most probably downloaded from internet. They asked me to provide a document which was sent to me by post. Let me remind – the document which I sent them is very much the same (exact copy) which Movistar sends me by post. Actually all these meant to play the game of bureaucracy – print the document, then scan it and then send it. I did not wanted to play this stupid game and just asked to close my account.
If I am going to have such problems at the very beginning of using moneybookers, I just cannot imagine what other worse problems I can face. And all these took about a week – a period of time which cannot be acceptable for anybody who does a serious business!
On the other side how PayPal handled similar problem with address verification. I have two accounts in PayPal one registered in Spain and other in USA. I wanted to transfer the money from the US account and to the Spanish account and to close the US account. I could not do that because my US account was blocked because PayPal’s security system detected that I login both from Spain and other country thinking that it is a security problem. I contacted PayPal over email explaining the situation. They asked me to verify my identity. I sent them a copy of my passport. They unlocked my account and I could send the money from the US to the Spanish account and close the US account. All this finished in 24 hours.

So when I compare both moneybookers and PayPal. With moneybookers it took me one week or even more and I could not resolve my problem. With PayPal I resolved my problem in 1 day (24 hours). I don’t recommend moneybookers simply because you could have such unpleasant experience which if happens at the wrong moment would multiply. It is just too much bureaucracy at moneybookers which I cannot handle.

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{ 2 comments to read ... please submit one more! }

  1. I hear you! I switched from PayPal to Moneybookers because of some issues I'd had with PayPal. I was not happy with PayPal's service at all but Moneybookers managed to make PayPal look good. Also be warned, when you finally do get paid from Moneybookers they send the money as a telegraphic transfer so on top of their fees the bank took $35, that was 10% of the money recieved. If you are looking for a PayPal alternative, you may be out of luck, Moneybookers are the worst service out there.

  2. Skrill closed by friend's account and siezed his funds for 180 days. Why? Because he enquired about closing the account because of the new gateway fees being introduced.

    The irony? He now has monthly gateway fees deducted from his siezed funds on his closed account for 6 months. The FCA have been notified of this extortion.

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